Return Policy

Of course it is always possible that the products you ordered are not to your liking. Please contact us, and we will always try to find a suitable solution. Would you rather return the product? That is also possible of course.

If you have ordered the products in our webstore as consumer, you are entitled to cancel your order up to 14 days after receiving without notice. After the cancellation of your order you will have 14 days left to return your product. You don't have to provide a reason for your cancellation, however we do appreciate if you could provide a reason so we can learn.

Returning a product

How can I return a product?

If you want to return the product, you will have to let us know within 14 days after receiving your order. You can notify us in writing or by email. You can optionally use the cancellation form. In any case please provide us info on your name, the products you wish to return, and the order number. In order to be able to pay you back your order amount, we also need your bank account number. After notifying us your have 14 dats left to return the products to us.

You can find the form for canceling your order here.

When you have an account at our store it is even easier to return your order! Login to your account and report the return online, or go to the 'my returns' tab on your account page.

Products need to be returned in unused and undamaged state, and if reasonably possible, in the original packaging. Please enclose the invoice you received in the return shipment.

If the product or the packaging is damaged beyond what is needed to try out the product, we can charge you with the reduction in value. Please take good care of the product and package it well when you send it back.

Products can be returned to the following address:

Belle Chambre
Gravenstraat 12
3311 BC Dordrecht
THe Netherlands
If the product is damaged when we receive it back, we will determine the reduction in value. You will receive no reimbursement of the purchase amount in this case or a reduction. In that case we can send the products back to you again, at your own expense. The cost of the return shipping is always at the risk and expense of the customer.
Return shipment types that force costs on us will not be accepted.
The law that allows you a period of 14 days to cancel the order is not applicable to companies. In case you bought the product using the invoice address of a company, please contact us always before returning any product.

How do I get my money back?

Payments you have done will be reimbursed within 14 days of the moment you indicated you want to return the products, including the original shipping costs. This is under the condition that we have received the products back in good order, or that you have proven to have send the products in good order (a tracking code is not sufficient because it does not proof the contents of a package).

If you wish to return only part of your order, we will pay you back the price of the products you return. The original shipping costs will not be reimbursed in this case.

The cost of returning the products are always for the customer. These costs are about €6,95 per package, you can look at the website of your shipping company, like PostNL, for the exact costs.
Please note: The account number you provide must be the same as the account number from which the original payment was done. This is to prevent fraude.

Who pays the cost of the return?

The shipping costs for returning products you send back after canceling the order are always for the customer.

Exchanging a product

Do you wish to exchange the product for another? That is possible. Please contact us through email. Be advised that the shipping costs are yours.